Emma Boardwell Emma Boardwell

Rabbit in the Headlights

An early career adviser writes in to An Adviser Asks after freezing during a client meeting when the conversation turned emotional. They are worrying if they’ll ever be a successful adviser if they respond like that.

Read More
Emma Boardwell Emma Boardwell

Trying to read between the lines

An early career adviser writes in to An Adviser Asks after being told they’re falling short on identifying vulnerability in client meetings. They care deeply about their work and feel confident in their listening skills — so why aren’t they spotting what others seem to?

Read More
Emma Boardwell Emma Boardwell

Late to the party

A financial adviser writes in to An Adviser Asks after the terminal diagnosis of a long-standing client prompts some honest reflection. Despite working with the couple for over twenty years, he realises he’s never built much of a relationship with the client’s wife, Lucy—and now worries she may walk away after her husband’s death, taking their children with her.

Read More
Emma Boardwell Emma Boardwell

Stick or twist?

A financial adviser writes in to ‘An Adviser Asks’ looking for advice on what to do about ‘flaky’ clients. The adviser feels that clients are on board in the room, but don’t follow through with action. As a result, he adviser feels worried about the pressure from above to convert clients, and is noticing the affect this is having on their management style.

Read More
Emma Boardwell Emma Boardwell

A question of loyalty?

A financial adviser and business owner writes in to ‘An Adviser Asks’ looking for advice on what to do about a high-value client who is dismissive and rude to his team. The adviser feels torn between preserving the client relationship and supporting his staff. 

Read More

Join the mailing list: